Quality Control
Quality Control is a process employed to ensure certain level of quality in a product or a service. It may include whatever actions demm necessary to provide for the control of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products services, or processes provided meet specific requirements and are dependable, satisfactory and fiscally sound.
Essentially, quality control involves the examination of a product, service, or process for certain minimum levels of quality. The goal of a quality control team is to identify products or services that do not meet a company's specified standards of quality. If a problem is identified, the job of a quality control team or professional may involve stopping production temporarily. Depending on the particular service or product, as well as the type of problem identified, production or implementation may not cease entirely.
Usually, it is not the job of a quality control team or professional to correct quality issues. Typically, other individuals are involved in the process of discovering the cause of quality issues and fixing them. Once such problems are overcome, the product, service, or process continues production or implementation as usual.
Quality control can cover not just products, services, and processes, but also people. Employees are an important part of any company. If a company has employees that don't have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of human beings, it concerns correctable issues. However, it should not be confused with human resource issues.
Often, quality control is confused with quality assurance. Though the two are very similar, there are some basic differences. Quality control is concerned with the product, while quality assurance is process-oriented.